Redemption Plus is excited to provide our customers with a resource center where you can access our library of eLearning at your convenience. These modules are designed to provide an introductory learning enviromnent for core redemption topics.
Driving Sales Growth Through Customer Loyalty by Grace BlackLearn the difference between a highly satisfied and satisfied customer in terms of their loyalty to your business. You will see not only how the data is collected but examples of the location specific action planning tools. ... more
Getting your Team on the Same Page by Joe CalhoonLearn how providing a shared vision for your business can drive profitability. In this webinar, you will discover: Why most employees are not engaged and what to do about it. Six ways to engage any employee in growing your business. The power of recognition and praise. ... more
Games & Redemption: The Circle of Profitability by IAAPA PanelThis informative and exciting seminar from IAAPA 2009 outlines the key components to establishing a redemption management system for today's family entertainment center (FEC). The Circle of Redemption Profitability covers all of the bases: redemption game selection and management, setup, merchandising, redemption center throughput, hot products, and superior customer service techniques...more
A More Detailed Look at Merchandising your Redemption Counterby Matt Rau & Jim KipperMerchandise displays drive game revenue and profits. Our merchandising specialists have a combined 20 years of experience setting more than 500 redemption counters. This webinar goes into detail about what they’ve learned along the way, with tips for small counters all the way up to full redemption rooms. It concludes with an in depth 30 minute question and answer session addressing a wide range of topics. ... more
Using Order History by Justin Michaels Order History has several useful features in addition to viewing the details of your past orders. This tutorial shows you how to copy and track orders, print labels or tags, and download the DPL. You can also view your payment history and backorders in this section. ... more
Creating Your Custom Markupby Justin MichaelsLearn the value of creating your custom markup in under 2 minutes. It will ease your shopping experience and ensure items arrive tagged with the correct ticket value. ... more
Learning from the Masters (of Bowling Entertainment)by George McAuliffe"Stumptown,” Portland, Oregon is a great city to spend a week in, especially the week during which blizzards buried much of the rest of the country in snow. With a son recently moved to Seattle, my wife and I flew to the Pacific Northwest the Saturday before, and home the Sunday after, fortunately missing most of the midweek delays and cancellations ... more
A Look at the Numbersby George McAuliffeBowling-anchored FECs are the hottest trend in the family entertainment center industry. In recent, years more centers have come on line. Bowling is the leading asset to the mix, the prime draw and anchor. Bowling appeals to a wide age group as shown in bowling leagues spanning age groups from toddlers to seniors ... more
How to Price Redemption Merchandiseby George McAuliffeThe other day I was rebuilding a fence. You won’t normally catch me engaged in skilled labor (a few years back, my wife left with the kids and wouldn’t come home until I promised to call a plumber), but I’m a little cheap and the fence just needed new crossbars. To check a dimension, I pulled out my trusty tape measure. With elbow holding the lumber and pencil in hand, I needed it to work — it didn’t, it jammed. After a few minutes of fiddling wouldn’t free it, into the trash it went. I grabbed another tape measure (after selling our game route five years ago, we’ve got five of every tool known to man). This one got me the measurement, but it refused to close. Have you ever rolled 12 feet of metal into a ball? ... more
Getting Back to FEC Basicsby George McAuliffeGiven that this edition of RePlay looks at the state of the FEC, I thought it would be a good time to review the business basics for state-of-the-art redemption. The term FEC is evolving. Its common usage, since about 1990, referred to what we now call The Traditional FEC, a combination of games, rides, laser tag, children’s entertainment attractions, food and beverage and often miniature golf with a big group and party sales component ... more
A Training Ground for Merchandisingby George McAuliffeWhoopie cushions and Rolex watches? Diamond rings and goofy teeth? A head of lettuce and plush toys? Different worlds, no? What is the connection? The family fun industry can find a lot to emulate in other retail environments. ...more
Prizes with punchby George McAuliffeA few years back, I talked to a redemption operator who told me he bought all his merchandise at a local dollar store. If he paid a dollar for it he would “mark it up” as high as he thought he could get away with. He showed me an item he had out at 800 tickets and bragged that he “made” $7 profit on the item. The problem is that good redemption economics don’t work that way. ...more
The Fall Calendar is Kind to FEC Marketing Plansby George McAuliffeIt’s early August as I write this, but fall is already in the air. In my FEC operating days, we had three areas of focus on our to-do lists. First was to anticipate the change in seasons and the effect on operations. ...more
Redemption by the Numbersby George McAuliffeIt is hard to believe there is a bowling proprietor today who is unaware of a hot trend in the market the marriage of family entertainment and bowling. And a happy marriage it is. The honeymoon period is over ...more
Big boxes and Betty Crockerby George McAuliffeAs human beings, business owners and bowling proprietors it is often useful to step back and examine our approach to life in general and to our business in particular. "What business are we in?" ...more
Bowling FECs and Hybrids Continue to Growby George McAuliffeWith all the bad news, you really have to be careful to whom you are talking, or you can wind up depressed and anxious. No question, the country is in a recession, all the more reason to channel our energy in pursuit of the opportunities that remain out there ... more
Look for Opportunites When Times Are Toughby George McAuliffeAt the recent ASI show in Las Vegas we spent a lot of time in the aisles talking to operators, distributors and manufacturers. "How is your business doing?" was the opening question for many conversations, and the answers were mixed ... more
How to Hire a Consultantby George McAuliffeSadly unethical business practices are not limited to Washington and Wall Street. They have trickled down to Main Street and the world of family entertainment is not immune ... more
New Shakey's Mount it's Comebackby George McAuliffeThe Great Shakey's Pizza name was long known as the place to go for great pizza and good times. Forty years ago, the chain boasted over 500 restaurants in North America; however, that number shrank to about 60 in 2005. Now they are mounting a comeback ...more
Redemption: Art or Scienceby George McAuliffeOver the years we've heard the question many times about whether redemption is an Art or a Science. The Art is in the Mechandise. The Science is in the Numbers ...more
Out of home Entertainment: Past to Presentby George McAuliffeSince the first caveman turned to his wife and said "You know Gladys, I'm getting sick of looking at these three stone walls," people have been searching for entertainment outside of their homes ...more
The Trade Show Season is Hereby George McAuliffeFun Expo and the Amusement and Music Operators Association (AMOA) International Expo, joined for the second year by the Las Vegas Souvenir and Resort Gift Show, is set to opin in Las Vegas, Nev., later this month. a "must attend" ...more
Trifecta Management GroupRedemption Plus the turn-key solutionTrifecta Management Group (TMG) provides comprehensive management services to the restaurant and retail entertainment industries. Mike Auger is one of the founders and managing partners of TMG and worked on the executive management team that developed GameWorks... (.pdf)
The Alley at South ShoreRedemption Plus Right Down The Alley"Having spent a lifetime in the bowling business, I knew some of the issues with owning and operating a gameroom," said Boje. As a trained CPA, Boje immersed himself in analyzing the industry. "I focused a lot of time educating myself on how to create a game room and realized I needed an expert." ....pdf
Understanding Cost of Sales Increase the profitability of your game room by understanding cost of sales and how factors like prize mark up, ticket value, and game payout can impact your bottom line...pdf
Family Fun Companies Interviewwith Jim ChapmanEffective family entertainment center marketing programs. Hot new redemption merchandise trends. The biggest mistake that family entertainment centers make in running their game room. Advantages of tickets versus ticketless game rooms. The optimal mix of redemption to video games. Criteria that make a great redemption game. ...more
Pizza Today Interview with Jeremy WhiteKey trends emerging in the pizza industry. The biggest challenge facing pizza restaurants. How have large pizza chains that focus on family entertainment have changed the industry. Common mistakes that pizza operators make when running their business. Easy ways for pizza owners to improve their business. The hottest new pizza concepts. ...more
Cost of Sales CalculatorUse this Calculator to help set up your Markup and Payouts to achieve your desired COS. If you are thinking of changing existing Markups and Payouts use this Calculator to see how it affects your COS ...more
Cost of Sales ComparisonIncrease the profitability of your game room by seeing how you measure up against industry standards for a successful family entertainment center. Just fill out the blue form on the right ...more
subscribe to our podcast on itunes
Social Media: The Science Behind the Revolutionby Brooke BallardWe teamed up with social media expert, Brooke Ballard from TrainerTainment, to show you how to create a strategy for a large, loyal and lucrative following. ... more
Driving Sales Growth Through Customer Loyalty by Grace BlackLearn the difference between a highly satisfied and satisfied customer in terms of their loyalty to your business. You will see not only how the data is collected but examples of the location specific action planning tools. ... more
Getting your Team on the Same Page by Joe CalhoonLearn how providing a shared vision for your business can drive profitability. In this webinar, you will discover: Why most employees are not engaged and what to do about it. Six ways to engage any employee in growing your business. The power of recognition and praise. ... more
Can Your Game Room be Successful without Tickets? by George SmithGeorge Smith, President of Family Entertainment Group, examines how debit cards are improving the operations of family entertainment centers and changing the way customers experience the game room. ... more
Host the Ultimate Birthday Party: Start to Finish by Beth StandleeBeth Standlee, industry expert and President of TrainerTainment, covers everything from the initial party reservation to the lasting memories! ... more
Games & Redemption: The Circle of Profitability by IAAPA PanelThis informative and exciting seminar from IAAPA 2009 outlines the key components to establishing a redemption management system for today's family entertainment center (FEC). The Circle of Redemption Profitability covers all of the bases: redemption game selection and management, setup, merchandising, redemption center throughput, hot products, and superior customer service techniques...more
Marketing Tips to Increase Game Room Revenue by George McAuliffe & Dan CoppolaMarketing Tips to Increase Game Room Revenue features quick and easy ways to motivate game play by improving the customer experience ... more
Capture Impulse Revenue with Cranes & Merchandisersby George McAliffe & Jason PattersonAre you capturing all of the impulse revenue available from your crane & merchandiser program? ... more
A More Detailed Look at Merchandising your Redemption Counterby Matt Rau & Jim KipperMerchandise displays drive game revenue and profits. Our merchandising specialists have a combined 20 years of experience setting more than 500 redemption counters. This webinar goes into detail about what they’ve learned along the way, with tips for small counters all the way up to full redemption rooms. It concludes with an in depth 30 minute question and answer session addressing a wide range of topics. ... more
Making Online Ordering Easy for Educational Learning Centers by Scott KaneLearn how to more effectively use our e-commerce site to purchase your incentive merchandise. ... more
How to Build a Profitable Game Roomby George McAuliffeLearn how to optimize your redemption game room by focusing game management, merchandising, and controls ... more
How Bowling Centers Can Profit From a Better Game Room by George McAuliffeDo you feel your game room is dated, taking up space, and losing out to home game consoles? If so, we've got strategies to help you earn back those missed opportunites! ... more
How to Make Ordering Online Easier by Justin MichaelsLearn how to more effectively use our e-commerce site to manage your redemption merchandise ... more
Using Order History by Justin Michaels Order History has several useful features in addition to viewing the details of your past orders. This tutorial shows you how to copy and track orders, print labels or tags, and download the DPL. You can also view your payment history and backorders in this section. ... more
Searching for Productby Justin MichaelsLearn all of the ways to search for merchandise so you quickly find exactly what you're looking for. ... more
Saving Favorites, Unwanted and Restricted Itemsby Justin MichaelsLearn how to quickly save and access your favorite items as well as tag any unwanted merchandise and block products you do not want to be able to purchase ... more
Creating Your Custom Markupby Justin MichaelsLearn the value of creating your custom markup in under 2 minutes. It will ease your shopping experience and ensure items arrive tagged with the correct ticket value. ... more
How to Merchandise a Redemption Center by Barbie HillThis video will help you understand how to merchandise a redemption center and maximize the impact of your product ... more
Redemption Centers Make a Lasting Impressionby George McAuliffe"What is it that a family entertainment center sells? Is it fun or rides? Bowling? Food and beverage? Game play? A birthday or group party? ... more
Learning from the Masters (of Bowling Entertainment)by George McAuliffe"Stumptown,” Portland, Oregon is a great city to spend a week in, especially the week during which blizzards buried much of the rest of the country in snow. With a son recently moved to Seattle, my wife and I flew to the Pacific Northwest the Saturday before, and home the Sunday after, fortunately missing most of the midweek delays and cancellations ... more
A Look at the Numbersby George McAuliffeBowling-anchored FECs are the hottest trend in the family entertainment center industry. In recent, years more centers have come on line. Bowling is the leading asset to the mix, the prime draw and anchor. Bowling appeals to a wide age group as shown in bowling leagues spanning age groups from toddlers to seniors ... more
How to Price Redemption Merchandiseby George McAuliffeThe other day I was rebuilding a fence. You won’t normally catch me engaged in skilled labor (a few years back, my wife left with the kids and wouldn’t come home until I promised to call a plumber), but I’m a little cheap and the fence just needed new crossbars. To check a dimension, I pulled out my trusty tape measure. With elbow holding the lumber and pencil in hand, I needed it to work — it didn’t, it jammed. After a few minutes of fiddling wouldn’t free it, into the trash it went. I grabbed another tape measure (after selling our game route five years ago, we’ve got five of every tool known to man). This one got me the measurement, but it refused to close. Have you ever rolled 12 feet of metal into a ball? ... more
Getting Back to FEC Basicsby George McAuliffeGiven that this edition of RePlay looks at the state of the FEC, I thought it would be a good time to review the business basics for state-of-the-art redemption. The term FEC is evolving. Its common usage, since about 1990, referred to what we now call The Traditional FEC, a combination of games, rides, laser tag, children’s entertainment attractions, food and beverage and often miniature golf with a big group and party sales component ... more
A Training Ground for Merchandisingby George McAuliffeWhoopie cushions and Rolex watches? Diamond rings and goofy teeth? A head of lettuce and plush toys? Different worlds, no? What is the connection? The family fun industry can find a lot to emulate in other retail environments. ...more
Prizes with punchby George McAuliffeA few years back, I talked to a redemption operator who told me he bought all his merchandise at a local dollar store. If he paid a dollar for it he would “mark it up” as high as he thought he could get away with. He showed me an item he had out at 800 tickets and bragged that he “made” $7 profit on the item. The problem is that good redemption economics don’t work that way. ...more
The Fall Calendar is Kind to FEC Marketing Plansby George McAuliffeIt’s early August as I write this, but fall is already in the air. In my FEC operating days, we had three areas of focus on our to-do lists. First was to anticipate the change in seasons and the effect on operations. ...more
Redemption by the Numbersby George McAuliffeIt is hard to believe there is a bowling proprietor today who is unaware of a hot trend in the market the marriage of family entertainment and bowling. And a happy marriage it is. The honeymoon period is over ...more
Big boxes and Betty Crockerby George McAuliffeAs human beings, business owners and bowling proprietors it is often useful to step back and examine our approach to life in general and to our business in particular. "What business are we in?" ...more
Bowling FECs and Hybrids Continue to Growby George McAuliffeWith all the bad news, you really have to be careful to whom you are talking, or you can wind up depressed and anxious. No question, the country is in a recession, all the more reason to channel our energy in pursuit of the opportunities that remain out there ... more
Look for Opportunites When Times Are Toughby George McAuliffeAt the recent ASI show in Las Vegas we spent a lot of time in the aisles talking to operators, distributors and manufacturers. "How is your business doing?" was the opening question for many conversations, and the answers were mixed ... more
How to Hire a Consultantby George McAuliffeSadly unethical business practices are not limited to Washington and Wall Street. They have trickled down to Main Street and the world of family entertainment is not immune ... more
New Shakey's Mount it's Comebackby George McAuliffeThe Great Shakey's Pizza name was long known as the place to go for great pizza and good times. Forty years ago, the chain boasted over 500 restaurants in North America; however, that number shrank to about 60 in 2005. Now they are mounting a comeback ...more
Cranes: Still a Workhorse After All These Yearsby George McAuliffeAlthough their history goes way back, the modern day crane was reintroduced in the mid 1980's. Today, over 20 years later the crane is still a top producer in the game mix ...more
Redemption: Art or Scienceby George McAuliffeOver the years we've heard the question many times about whether redemption is an Art or a Science. The Art is in the Mechandise. The Science is in the Numbers ...more
Out of home Entertainment: Past to Presentby George McAuliffeSince the first caveman turned to his wife and said "You know Gladys, I'm getting sick of looking at these three stone walls," people have been searching for entertainment outside of their homes ...more
The Trade Show Season is Hereby George McAuliffeFun Expo and the Amusement and Music Operators Association (AMOA) International Expo, joined for the second year by the Las Vegas Souvenir and Resort Gift Show, is set to opin in Las Vegas, Nev., later this month. a "must attend" ...more
Trifecta Management GroupRedemption Plus the turn-key solutionTrifecta Management Group (TMG) provides comprehensive management services to the restaurant and retail entertainment industries. Mike Auger is one of the founders and managing partners of TMG and worked on the executive management team that developed GameWorks... (.pdf)
Shakers Family Fun CentreRedemption Plus Shakes Off The CompetitionThe redemption program started off without a hitch. Then, in 2008, the economic downturn hit; the cost to import product from the US made it expensive due to the weak dollar.... (.pdf)
The Alley at South ShoreRedemption Plus Right Down The Alley"Having spent a lifetime in the bowling business, I knew some of the issues with owning and operating a gameroom," said Boje. As a trained CPA, Boje immersed himself in analyzing the industry. "I focused a lot of time educating myself on how to create a game room and realized I needed an expert." ....pdf
Redemption and Game Room Profitability Series by Courtney Hunter
This 3 part series details how to drive sales with an eye-catching redemption wall, how to make the most with your low ticket prizes, and how to maximize game room revenue. ...pdf
10 Tips for Merchandising a Redemption Counter by Courtney HunterHave a look at 10 quick things to improve any redemption center...pdf
Understanding Cost of Sales Increase the profitability of your game room by understanding cost of sales and how factors like prize mark up, ticket value, and game payout can impact your bottom line...pdf
Family Fun Companies Interviewwith Jim ChapmanEffective family entertainment center marketing programs. Hot new redemption merchandise trends. The biggest mistake that family entertainment centers make in running their game room. Advantages of tickets versus ticketless game rooms. The optimal mix of redemption to video games. Criteria that make a great redemption game. ...more
Pizza Today Interview with Jeremy WhiteKey trends emerging in the pizza industry. The biggest challenge facing pizza restaurants. How have large pizza chains that focus on family entertainment have changed the industry. Common mistakes that pizza operators make when running their business. Easy ways for pizza owners to improve their business. The hottest new pizza concepts. ...more
Calculators to Estimate Future and Actual Machine Payoutsby Hip PrizesDevelop and Track your payout strategy. A perfect companion to the Capture Impulse Revenue with Cranes & Merchandisers Webinar ...more
Cost of Sales CalculatorUse this Calculator to help set up your Markup and Payouts to achieve your desired COS. If you are thinking of changing existing Markups and Payouts use this Calculator to see how it affects your COS ...more
Cost of Sales ComparisonIncrease the profitability of your game room by seeing how you measure up against industry standards for a successful family entertainment center. Just fill out the blue form on the right ...more