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Shipping Information

Processing Time
If you place an order before 12:00 noon Central Time, it will ship the following business day. If you place an order after 12:00 noon Central Time, then it will ship within 2 business days. If you need an order expedited, please indicate that information under special instructions as you are checking out. You will also need to notify your account manager by phone or email so they can walk your order through the system. We will expedite orders at no additional cost whenever possible.

Shipping Backordered Merchandise
You can choose how we handle your backordered items. The options are: Call First, Do Not Accept, Ship on Arrival, Ship with Next Order, Ship with Scheduled Order, Ship When All Items are Available, or Save Cart for Customer. Please let your account manager know your preference. They will be notified when the items are available and will proceed based on your specifications.

Shipping Options
Redemption Plus has a highly efficient inventory, shipping and delivery system. We offer a wide variety of shipping methods via United Parcel Service and Truck Shipping.

Shipping charges for standard ground service are 9% of your order total with a $9.00 minimum charge within the continental US. Accessorial fees will apply for extra services, expedited shipping and shipments to Alaska, Hawaii or outside of the US. Accessorial fees include, but are not limited to, lift gate service, inside delivery, appointments, specific time guarantee, etc. Please contact an account manager for more information.


UPS Ground Service Map

UPS Ground Service Map - US

UPS guarantees the day of delivery for every ground package you ship to any address within the 48 contiguous states, except for any ground package originating in Alaska or Hawaii. Service Map colors may vary due to differences in hardware and software.


United States Shipping Options:

UPS Standard Ground
  • 9.00% of order amount, $9.00 minimum charge

  • Hawaii, Alaska, and Puerto Rico = actual cost


  • UPS Next Day Air (Delivery by 10:30am)
  • Actual cost (call or email if you would like a quote before shipping)


  • UPS Next Day Air Saver (Delivery by 3:00pm)
  • Actual cost (call or email if you would like a quote before shipping)


  • UPS 2nd Day Air
  • Actual cost (call or email if you would like a quote before shipping)


  • UPS Ground Collect (Shipping, V.A.T., and Duty)
    Standard Ground Service
  • $5.00 handling fee for any orders under $500.00

  • Orders over $500.00 equal 1% handling fee

  • $8.50 per carton shipped


  • Other Shipping Methods
    Making a large order? You may be able to save money on shipping! Orders ranging from approximately $2,000 and up may qualify for truck shipping. In order to ship merchandise by truck, you must have the ability to receive your order on pallet(s).
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